◆ Telephone technical support
Rui Se（RISE）Provide a series of services to meet customer needs.Rui Se（RISE）The telephone technical support service aims to quickly and accurately handle partner issues in the first place, providing overtime remote telephone technical support during and outside normal working hours.
Service Overview
The following ("Service Description") provides a detailed explanationRui SeThe remote service content included in telephone technical support services. Through this support service plan, you can obtain it by phone within the time period specified in this service manualRui SeTechnical support services. callRui SeThe technical support number indicated on the quotation, order, and other media can be used to obtain technical support services.
The above technical support number services are available in Chinese Mainland, Hong Kong, Macao, Taiwan and other regions. Please refer to the service description of other regions.
Enhanced telephone technical support services provide:Rui SeRemote telephone technical support

*Service hours are based on Eastern Standard Time (EST)
Customer Responsibilities
If there is any malfunction with the product, the customer should callRui SeFree technical support numbers indicated on quotations, orders, and other media, contactRui SeTechnical Support Department.A、callRui SePreviously, the customer should prepare the following information: 1) The customer isRui SeRegistered customer number 2) Product item number and model 3) Product serial number 4) The user should be in the location of the device and follow the instructionsRui SeGuidance from technical personnel B、andRui SeWhen conducting telephone communication, customers should prepare the following information: 1) detailed description of the fault; 2) if conditions permit, prepare documentation of the fault and other important information such as equipment fault pictures.
Confidentiality or proprietary claims: The customer promises to provide or send any information toRui SeThe information or data (via phone, email, or other means) is not confidential or proprietary to the client.
This service description is subject to customer andRui SeThe terms and conditions of the higher-level agreement signed, and as a supplement to it. In the absence of such protocols, this article will be subject toRui SeThe limitations of standard sales, service, and technical support terms and conditions are supplemented by them, which can be obtained or accessed by letterwww.ruisesh.comget. In case of any conflict between this article and such terms or conditions, this article shall prevail.Rui SeWe reserve the right to supplement or modify this article and the products and services described herein at any time without prior notice.

◆Online technical support
Rui SeAll end customers targeted can enjoy web support andRui SeTechnical support services. If the product fails, the customer can log in directly through the InternetRui SeWebsite service area, search and query specialized product services or notificationsRui SeProvide technical personnel and required components for customers' on-site visits. The on-site support service will be provided in the countries and regions where the customer requests service, and is limited to countries and regions that have the ability to provide the products and components purchased by the customer.
Please refer to the quotation for the specific service period. Online support services after this period need to be based onRui SeThe service terms are determined. If additional payment is required,Rui SeWe will notify the customer as soon as possible. Despite the regulations on service life, vulnerable parts, batteries, and othersRui SeConsumables and accessories are provided according to specific support services.
Service Description
Rui SeOn its technical support website（www.ruisesh.com）We provide comprehensive free online support, including email support. Most support issues can be resolved throughRui SeThe online problem diagnosis platform and information resources have been answered, such as: 1) andRui SeLike technicians, accessRui SeThe knowledge management system provides a wealth of reference materials such as problem diagnosis methods, fault diagnosis information, and frequently asked questions (FAQ). 2) Get information about your business transactions and maintenance information for purchased products by entering the customer number. 3) Obtain equipment maintenance and upkeep knowledge, register to receive knowledge update notifications. 4) Watch product usage, maintenance, upkeep, and repair videos online. 5) Join a discussion group with other clients andRui SeExchange of professional technical personnel.

◆On site service technical support
Door to door service provides customers with services and support for their products outside the purchasing area.Rui SeThe service provided by (Shanghai) is limited to Chinese Mainland. When the customerRui SeWhen encountering problems outside of their country or region, they can request global services in any country or region that supports their products. The service details and component supply situation may vary in different countries or regions. Customers should be aware that the response speed of on-site services provided in different regions may vary due to the distance and traffic conditions of the product location.
Customers can obtain technical support through three channels:1) Customers can call the call center in their current location. 2) Customers can call the customer service representative or technical support representative on the quotation. 3) If maintenance is required,Rui SeTechnicians will pass through the customer's locationRui SeArrange services for the call center.Rui SeIt cannot be ruled out that on-site service may be provided byRui SeProvided by service partners.